Onogo 'Saver' Service - Non-Tracked - FREE

Orders shipped using Onogo 'Saver' Service are dispatched within 24hrs of being placed and may take 14 days to arrive. A dispatch notification will be emailed to you with an estimated delivery date. Please allow 14 days for items sent using Onogo 'Saver' Service to arrive and before notifying us of a non-delivery.
This service also extends to Northern Ireland, Highlands and Islands, also sent at no extra cost

Standard Delivery - Non-Tracked - FREE

All orders to the UK & Channel Islands are sent by Royal Mail 1st Class. We endeavor to dispatch all orders within 24hrs hours. Standard delivery can take 2 - 5 days to arrive. A dispatch notification will be emailed to you. (Royal Mail advise that delivery can take up to 14 days to arrive).
Channel Islands, Northern Ireland, Highlands and Islands are sent at no extra cost

Standard Tracked Delivery - FREE over £35

Striving to provide the best service online, orders over £35 will be sent using Royal Mail Signed For 1st Class automatically and at no extra cost. We endeavor to dispatch all orders within 24hrs hours & recommend 2 - 5 days for delivery. This service provides proof of delivery, but will not show the progress of your order through the postal network. A signature is required to deliver your order.

Delivery of batteries to the UK

Mobile phone batteries are classified as 'dangerous goods' by The International Air Transport Association. As such they are not shipped using conventional shipping routes or carriers and can take up to 14 days to arrive. We recommend waiting as least 14 days before notifying us of a non-delivery

International Standard Delivery - Non-Tracked - £2.99 per delivery

All international orders are sent by Royal Mail 1st Class. We endeavor to dispatch all orders within 24hrs hours. A dispatch notification will be emailed to you.

Europe:

Standard delivery typically takes 7 - 12 days to arrive. Please allow a maximum of 20 days before enquiring about lost or missing items.

Rest of the world:

Orders shipped outside UK & Europe typically arrive within 7-14 days. Please allow 20 days before enquiring about lost or missing items.

Standard delivery is untracked, orders exceeding £35 will be sent using royal mail ‘signed for’ service. This service provides proof of delivery, but will not show the progress of your order through the postal network.

Please use the royal mail website & tracking reference to check your order’s progress using the links below:

Royal Mail

Please allow the maximum delivery period to elapse before notifying us of your non-delivery.

We endeavour to dispatch all orders within 24 Hours you will receive a confirmation email with the details of your order.

Split shipment

Pre-order

We’re unable to change the delivery address on your order either while pending or after dispatch. Please request a cancellation of the original order by email to sales@onogo.com or call our customer services 0800292278 as soon as possible.
Please re-order ensuring the correct delivery address is full & accurate before completing your new order.

Furthermore we’re unable to redirect your order once it’s been dispatched. Please ensure it’s marked ‘return to sender’; once we process your return, we’ll issue your refund less any delivery costs

Due to restrictions by postal carriers we’re unable to dispatch these product types to some territories, shown below. These restrictions may be subject to change without prior notification.

Europe & Rest of the World

Pressurized containers; ie pet corrector

Discount codes

We occasionally provide discounts or voucher codes to our customers, affiliates or partner sites. Terms & Conditions can vary, here’s some general terms:
One code can be redeemed per order
Discount codes cannot be used in conjunction with cashback, free gift or sale promoted products.
We reserve the right to cancel any promotional or discount activity without prior notice.
We recommend that you check the terms shown on the promotional email or partner site. We reserve the right to restrict the use of codes against certain products.

Use the dropdown arrow to expand the ‘Discount codes’ box at the cart page. Enter a valid discount code and click ‘Apply coupon’.

Free Gifts

We occasionally offer free gifts, qualifiers vary between promotions. Free gifts are added to the basket once the qualifing conditions are met. General terms are: one gift per order, free gifts cannot be used in conjunction with any other promotional offer. We recommend that you check the terms shown on the promotional email or partner site.

Your dispatch confirmation email will include the estimated and maximum times we recommend for delivery. Please allow the maximum delivery period to elapse before notifying us of your non-delivery. At this point we can send a replacement or issue a refund to you. Please notify us of your choice using email sales@onogo.com or call our customer services 0800 292 278 including your order number, we’re happy to assist you with your request.

Delivery of batteries to the UK

Mobile phone batteries are classified as 'dangerous goods' by The International Air Transport Association. As such they are not shipped using conventional shipping routes or carriers. We recommend waiting as least 14 days before notifying us of a non-delivery

Forgotten passwords If you've forgotten your password please input the email address linked to your account to receive a reset password link here.

FOMO or ‘Fear Of Missing Out’ is real! We share some special offers and updates exclusively by email. We will only send emails specific to you, based on your purchase history. You can unsubscribe any time here. By law we have to issue transactional emails to you.

Pending orders:

Orders are shipped within 24hrs of your order being placed. Please advise of your cancellation at the earliest convenience using the live chat, by email to sales@onogo.com or call our customer services team on 0800292278. We can’t guarantee that your request will be actioned however we will endeavour to intercept it prior to dispatch.

After Dispatch

Please advise us of your cancellation at the earliest convenience using the live chat, by email to sales@onogo.com or call our customer services team on 0800292278

Decrescent re-branded as onogo.com in February 2017. For customer convenience we transferred all active accounts over to onogo.com.

Please use the email address & password registered with Decrescent.com to login here under 'REGISTERED CUSTOMERS' or on the way to checking out. From there you can check your order history, update your personal details or email preferences.