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Terms & Conditions

Welcome to the Terms and Conditions Page of http://www.onogo.com...


You should acknowledge that accessing Onogo.com or using its community forums, social media platforms, marketplace or any other service being offered on this website or the websites of its collaborating partners may expose you to new ideals, concepts, products and services. These terms and conditions will govern all issues that may arise in relation to your access of this website or use of any services being offered on it. Carefully review these terms and conditions before entering a legally binding agreement with Decrescent Limited. If you are not comfortable with these provisions or have some reservations, you should have a right to stop your access to Onogo.com and discontinue its services.

Definition

The terms 'you' and 'your' that have been mentioned in this agreement shall refer to the users of this website while we, our, or onogo.com shall refer to Decrescent Limited and its collaborating partners.

Agreement

Accessing www.onogo.com, placing orders for any products or services, or using any services being offered on this website or the websites of its collaborating partners and service providers shall be deemed as your explicit consent to enter a legally binding agreement with Decrescent Limited. Electronic acceptance or digital signatures shall be sufficient to create this agreement, and clicking I Agree or related syntaxes, links, buttons and agreement icons in any part of this website or interface of your device shall be deemed as your physical signature, binding you to these terms and conditions with full legal sanctity. You should acknowledge that Decrescent Limited may facilitate its users by providing a copy of this agreement in different languages, but only the English version should be deemed as the official version of this agreement. Please keep a copy of this agreement for future reference.

Changes to Terms

Decrescent Limited reserves a discretionary right to edit, modify or replace this 'Terms of Service' at any time. We will flag such changes and take appropriate measure to inform you about the changes in our terms and conditions, but it shall be your responsibility to regularly visit this page and keep yourself informed about the policy changes that may take place over time. Once notified, the modified agreement shall become effective and entirely replace all previous versions unless any parts of it has been retained. Your continuous access to this website after such modifications and use of its marketplace or any program / features that may be offered by Decrescent Limited and/or its collaborating partner shall be deemed that you have accepted the modified 'Terms of Service', but nothing in this 'Terms of Service' shall denote that Decrescent Limited has given up its right to modify, restrict, suspend or permanently deny your access to Onogo.com or use of any product or services being offered on this site, without any notice or liabilities.

Service Description

The website www.onogo.com is owned and operated by Decrescent Limited, which is registered in Jersey, Channel Islands. The company is engaged in sales of products and services under the registration number 100561, and trading as Onogo. The head office of the company is located at Unit 2a, St Peters Technical Park, St. Peters, Jersey, JE37ZN

The ordering process and order confirmation

When you place an order on onogo.com, it shall be deemed as your offer to buy products and services that have been listed/advertised on the website. Once you order any product or service, you shall receive a confirmation message/email at your registered device or email address. However, confirmation messages / emails shall never constitute an acceptance of your order. Decrescent Limited reserves a discretionary right to accept or reject such offers, and the delivery or accepted offers shall be subject to the availability of ordered products and services. All communications related to your order shall take place in digital format.

When you place your order on Onogo.com, it shall be deemed that you are making an offer to Decrescent Limited regarding the delivery of requested product at the designated address and as per the terms and conditions mentioned in the purchase agreement.

The purchase agreement shall become effective when your offer is accepted by Decrescent Limited, and a dispatch confirmation message or email is sent to your registered device or email address.

You should be allowed to add or remove any listed product or range of products and services to your Shopping Cart, but once you click the Checkout button on the webpage or the interface of your device, it shall be deemed as your offer to buy all goods and services in your Shopping Cart that you have added while browsing this website. Subject to the acceptance of your offer by Decrescent Limited and other applicable laws, Acceptance Message / Email shall constitute a legally binding sales contract between you and Decrescent Limited. You should retain unlimited rights to view, replace or remove the content of your Shopping Cart before placing your order.

Once your order is received, you shall receive an automatically generated confirmation message/email at your registered device or email address. The confirmation email contains all the details of your order, but nothing in this confirmation email shall be deemed as the acceptance of your order. Confirmation message/email is only a record that your offer was duly received by Decrescent Limited. It shall be your obligation to verify your offer details as mentioned in the confirmation message /email, and if you find any errors and omission or don't receive confirmation message/email at all, promptly contact our support executives at sales@onogo.com.

Once your offer is accepted, we shall dispatch Acceptance Message / Email at your registered device or email address. The Acceptance Message / Email shall constitute a legally binding sales agreement between you and Decrescent Limited.

Registration

Access to this website shall be voluntary, but you may be required to register with us, especially for accessing certain sections or using premium features / services being offered on the website. Registered users enjoy more privileged status and hassle-free shopping experience. However, you may be required to submit your personal information like name, age, location, address, contact number, and credit/debit card details as part of the registration process.

When you submit your personal information, it shall be deemed as your warrant that submitted information is accurate, complete and updated. You shall be allowed to access your personal information and make appropriate changes to keep it updated. However, nothing is this agreement shall give you any rights to transfer your membership to a third party. Once your membership request is accepted, only your username and password can be used to access Onogo.com or use any service being offered on this website. Obviously, you shall be responsible for all activities that might take place under your credentials. The use of your username and password shall be sufficient to prove that you have accessed or used our services.

It shall be your responsibility to protect your account / password and maintain its confidentiality. You should never allow any third party to access our website or use our services under your account / credentials. In case you observe any suspicious activity or unauthorized use of your account, take immediate steps to notify us by sending your email to sales@onogo.com or giving us a call on +44 (0)800 292 2785.

We shall not be liable for any loss, damages, or consequences that may occur due to your failure in protecting your account username and password. Therefore, you should consent to indemnify Decrescent Limited, and its directors, executives, employees, agents, affiliates and service providers against all claims or consequences that might arise in relation to your use of this website.

Your use of the Website

You should warrant that while accessing this website or using any services being offered on this website, or the websites of its collaborating partners and service providers, you must refrain from:

1. Impersonating others or misrepresent your identity and affiliation with anybody by using a false email address or any known or unknown technologies.
2. Misusing the resources of this website or exploiting the contents on the website for any commercial or promotional purposes by resorting to third party advertising, brand promotion and leveling, and republishing / redistributing the materials in any form or manner.
3. Marketing counterfeit products or selling / offering any product or services that are prohibited by local, state, national or international laws.
4. Sneaking into other computer systems through this website and trying to gain unauthorized access to user accounts, computer systems, materials or information in any form or manner.
5. Attempting to harvest e-mail addresses, IP addresses, or other details of personal information in any form or any manner, including but not limited to data mining from our servers or website databases, information gathering through the services being offered on the website, reverse engineering and other known or unknown technologies.
6. Increasing the load on our network / infrastructure, or using any known or yet to be discovered technology to impair, interrupt, disrupt, damage, or disable our services or interfere with our website or network with malicious intentions, including but not limited to sending mass unsolicited messages or initiating denial of service attacks.
7. Sharing obscene, vulgar, malicious, pornographic, or other harmful / objectionable content for any purpose, including but not limited to harassing, threatening or showing hatred against any individual, community, gender or race and using the resources on the website for illegal, offensive, defamatory and fraudulent activities.
8. Using the website resources to promote a product that has been specifically designed to facilitate the distribution of the Products outside this website.
9. Promoting / circulating contents that include root kits, malware, Trojans, viruses or other malicious codes, or using any known / upcoming mechanism, device, software or script to interfere, hack, modify, access, damage, delay, intercept or expropriate our system, data or personal information, affecting the proper functioning of our website.
10. Engaging in activities that tamper with, interfere, disrupt, manipulate, or misuse websites or services that rely on the smooth functioning of sites connected to the network.
11. Using the website or its services in violation of this agreement or other intellectual property / proprietary rights being held by the third parties.
12. Using the website or services in violation of applicable rules and regulations.
13. Engaging in any activity that tarnishes our reputation or compromises / interferes with other's right to enjoy our services.
14. Engaging in any activity that amounts to decrypting, recompiling, reconstructing, reformatting, reproducing, republishing, modifying, transferring or redistributing the contents in any form or by any means, including the use of reverse engineering and other techniques for extracting source codes / algorithms for creating derivative works, interfere with the website and its services, or gaining unauthorized access to the website its domains and resources.

You should never use any known or unknown technologies to gather secured information or database. Unless you have been authorized in writing, you should never download, distribute, transmit, broadcast, transfer, copy, post, display, publish and reproduce any content, or create derivative works to sell, lease or exploit the resources on the website for commercial and promotional purposes. You shall never attempt to obtain the codes, data or materials of the website without a written permission from Onogo.com.

If you have sufficient reasons to believe or become aware at any point that you are involved in fraudulent activities or violated any provisions of this agreement, we shall block, suspend or terminate your account with us. It shall be our discretionary right to determine whether a violation of this agreement has occurred, and our decisions shall be final and binding.

Prices, Delivery Charges and Payment

Decrescent Limited reserves a discretionary right to change the price of listed products and services at any time. However, the prevailing price at the time your place your order shall apply to all confirmed orders unless the price has been wrongly quoted due to any errors and omissions. We shall take appropriate measure to ensure that prices of listed products are always accurate and updated, but nothing in this agreement shall be deemed as an obligation to deliver products at the price that was wrongly quoted due to errors and omissions. If we become aware that your order has been confirmed at a wrongly quoted price due to any circumstances, we shall promptly inform you about the correct price and you shall retain a right to reconfirm at corrected price or cancel your order. In such cancellations, no amount shall be charged from your payment instruments.

The listed price should be inclusive of Value Added Tax as applicable in the United Kingdom, but it shall be your responsibility to pay additional taxes that may be applicable in your region or country.

In a bit to improve the shopping experience of its customers, Decrescent Limited proudly offers free delivery of all products that you buy from this website.

You should acknowledge that only those payment instruments shall be accepted which has been approved and listed on the website. At present, only Credit/Debit cards and PayPal shall be accepted. The payment instruments shall be charged at the time or just before the dispatch of your accepted order. It shall be your responsibility to ensure that your payment instrument is sufficient to discharge your financial obligations on the website.

When you place your order, it shall be deemed that you are using your own payment instrument. However, Decrescent Limited shall retain a discretionary right to validate the authenticity and authorization of your payment instrument. Fraudulent or unauthorized use of credit card shall be reported to relevant authorities. If we believe or become aware that your payment instrument is not authorized, your order shall be rejected. We shall not be held liable for any delays or failure in deliveries due to rejected orders, irrespective of the fact that your card was valid. There should be no obligation to inform you regarding the reasons of rejected offers.

You should acknowledge that certain processing fee may apply to orders. These processing fees may be charged by your card issuer bank and we shall not be responsible for any discrepancy in the amount of these processing charges.

Promotion Codes

You should acknowledge that Decrescent Limited may offer Promotion Codes and Special Discounts for bundled packages. We shall take appropriate measures to ensure that a Promotion Code box is available at the Basket or Checkout Page where you can enter your Promotion or Special Discount Codes. However, only one code shall be redeemable at a time. It shall be your responsibility to carefully enter the best codes so that you can redeem the best offers related to your purchase. Unless otherwise mentioned in this agreement, both Promotion Codes and Special Discounts should not be applicable to the same offer. If you want to know more about these promotions, please contact our support executives at sales@onogo.com.

Delivery and Ownership

You should acknowledge that the listed products shall be delivered at our warehouses or your designated address throughout the world. When your offer is accepted and payment realized, we shall take appropriate measures to ensure that your consignment is dispatched within one working day of such acceptance, and you can expect your delivery within a month from the date you place your order. If there is any delay in the dispatch of accepted orders and we are unable to deliver your consignment within 30 days, we shall inform you about the estimated date of your delivery. In case of such delays, you shall retain a right to cancel your order and get a full refund of charged amount.

We are fully committed to provide an unmatched shopping experience on this website. If you received a damaged package or otherwise unhappy with the delivered product, please contact our support executive at sales@onogo.com.

Limitation on Liability

Subject to your non-excludable rights, we disclaim all conditions and warranties to the fullest extent possible. Nothing on this website, including the advice, suggestion, recommendation or support tendered by the support executives and collaborating service providers shall create any implicit or explicit rights, conditions and warranties that have not been clearly mentioned in this agreement. You should acknowledge that product, services and related content shall be deemed as educational and informative content, and used for this purpose only. Nothing on this website shall be deemed as any kind of diagnosis, cure, treatment or prevention from disease and health complications. This website is not a replacement of the conventional line of treatment, and you should consult your own doctor or heath care practitioner before relying on any opinion, suggestion or recommendation. Nothing in this agreement shall be taken as an implicit or explicit guarantee of any kind, including but not limited to reliability, availability, and suitability for a particular purpose, merchantability of products and services, or non-infringement of titles and / or property rights. Nothing in this agreement shall be taken as an implicit or explicit guarantee that defects or errors will be quickly corrected; interruptions will be promptly restored, or the downloaded contents will be free from harmful viruses or malicious codes. Nothing in this agreement shall be taken as an implicit or explicit warranty or representation of any kind regarding your access to the website or the accuracy, reliability, timeliness, completeness, suitability and availability of information, product or services being offered on the website or the website of its partners, affiliates and associated service providers. However, you should have certain statutory rights like receiving actual products and services with satisfactory quality and suitable for their intended purposes. Nothing in this agreement shall affect your statutory rights. You can find more information about your statutory rights at your Citizens Advice Bureau or Trading Standards Office. Decrescent Limited shall never seek exclusion of its liabilities for fraudulent representation by the company or its agent and employees. Nothing in this agreement shall shield the contracting parties from direct liabilities that may arise due to fraud, misrepresentation, personal injury or death caused by the negligence of the other party.

Nothing on this website shall make us liable for loss of profit, opportunity, merchantability or other kinds of indirect and unforeseeable losses. We shall be liable to only direct and reasonably foreseeable losses that my result from a breach of this contract on our part. In any case, our total liabilities shall never exceed the amount you paid for placing your order. Subject to applicable laws, the contracting parties to this agreement shall not be held liable for any obligations that remain unfulfilled due to circumstances beyond the reasonable control of the other party, including but not limited to natural calamities, accidents, terrorist activities, civil disturbances and war.

General

The contracting parties to this agreement shall consent to resolve all their disputes through mutual negotiations. However, the aggrieved party should have a right to seek arbitration or court's intervention within the United Kingdom. The provisions of this agreement shall be interpreted in the light of the relevant laws in the United Kingdom. The parties to this agreement shall submit before the exclusive jurisdiction of the British courts. If any provision of this agreement is declared void or becomes redundant in light of enacted legislation, the defunct clause/section shall be replaced by new provisions in true spirit of this agreement, and the remaining provisions shall continue with full legal sanctity. If you have any question, concern or complaint regarding this website, you should have a right to register your feedback and complaints at sales@onogo.com. You can write to our official address: Unit 2a, St Peters Technical Park, St. Peters, Jersey, JE37ZN